Unite Highland Care Limited

Not RatedHome care · Grays

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Mar 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note25 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Mar 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note25 Mar 2023
Staff support: induction, training, skills and experience

Note25 Mar 2023
Open, supportive culture with staff encouraged to raise concerns and contribute suggestions for improvement.
Note25 Mar 2023
Person-centred care planning with people involved in developing support plans, and flexible approach to individual preferences.
Note25 Mar 2023
Quality monitoring systems including audits of medicines, care notes and visit times, plus spot checks on staff practice.
Note25 Mar 2023
Strong collaborative working with healthcare professionals, commissioners and local authority; professionals praised responsiveness and knowledge.
Note25 Mar 2023
Registered manager maintained active personal involvement, conducting regular feedback visits and attending calls to monitor care quality.
Note

Note25 Mar 2023
Improving care quality in response to complaints or concerns
Note25 Mar 2023
End of life care and support
Note25 Mar 2023
Meeting people's communication needs
Note25 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Mar 2023
Preventing and controlling infection
Note25 Mar 2023
Using medicines safely
Note25 Mar 2023
Staffing and recruitment
Note25 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note25 Mar 2023
Working in partnership with others; Continuous learning and improving care
Note25 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info