Operated by Homecarers Care Services Limited

Homecarers Liverpool

GoodRated 12 Feb 2020Home care · Liverpool

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care planning
Note30 Oct 2021
Staff kindness and dignity

effective

Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
People's MCA rights were upheld; staff understood their responsibilities and people confirmed freedom to make their own choices.
Note30 Oct 2021
A time management system monitored staff punctuality, and monitoring visits were conducted by supervisors.
Note30 Oct 2021
The provider had good community links, contributing to schemes reducing social isolation among older people.
Note30 Oct 2021
Complaints were handled appropriately and in a timely manner, with a clear record maintained.
Note30 Oct 2021
People spoke highly of staff kindness, dignity, and compassion, with staff going above and beyond their normal role.
Note

responsive

Note30 Oct 2021
Care reviews
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care records

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Medication administration records
Note30 Oct 2021
Risk assessments

well_led

Note30 Oct 2021
Community engagement
Note30 Oct 2021
Leadership and management support
Note30 Oct 2021
Audit and quality monitoring systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: L7 9NN
Registered manager: Myatt, Ann
Local authority: Liverpool
Region: North West
City: Liverpool
Last CQC check: 02/Dec/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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