Operated by Leicestershire County Council

Waterlees Supported Living Service

GoodRated 28/04/2023Home care · Wigston

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note28 Apr 2023
Service worked well in partnership with health, social care and other agencies.
Note28 Apr 2023
Provider maintained oversight through audits, checks and daily contact with people and staff.
Note28 Apr 2023
Open, person-centred culture with effective tenant committee and staff consultation.
Note28 Apr 2023
Medicines administered safely with appropriate PRN protocols in place.
Note28 Apr 2023
Strong safeguarding culture with staff confident to recognise and report abuse.
Note28 Apr 2023
Registered manager made immediate improvements to care plans and records following inspection findings.
Note28 Apr 2023
Robust positive risk-taking promoted independence and active community involvement.
Note28 Apr 2023
Staff knew people well, understood their individual communication needs, and treated them with respect.
Note28 Apr 2023
People were supported to have maximum choice and control of their lives in the least restrictive way possible.
minorstaff_competency28 Apr 2023
The agency staff were not so good. They kept sending staff who cannot cook and the meals they made we couldn't eat.
minorstaffing_levels28 Apr 2023
The registered manager told us they were carrying a number of staff vacancies and were working to recruit to these with the provider.
minorrecord_keeping28 Apr 2023
records required further development to ensure they provided detailed guidance around interventions or outcomes when people were distressed
minorcare_planning28 Apr 2023
positive behaviour support strategies were not always sufficiently robust in describing people's anxiety and guiding staff on interventions and responses

safe

Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Using medicines safely
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2023
Staffing and recruitment
Note28 Apr 2023
Assessing risk, safety monitoring and management

well_led

Note28 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note28 Apr 2023
Engaging and involving people using the service, the public and staff
Note28 Apr 2023
How the provider understands and acts on the duty of candour
Note28 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering