Operated by Leicestershire County Council

Melton Supported Living Service

GoodRated 19/06/2019Home care · Melton Mowbray

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
People's cultural needs, privacy, and dignity were respected by staff.
Note30 Oct 2021
Assistive technology (pendants) was used to promote independence and enable people to request support when needed.
Note30 Oct 2021
Accidents and incidents were analysed to prevent recurrence, with clear audit trails maintained.
Note30 Oct 2021
Regular staff supervision, induction, and meetings were in place to support staff development.
Note30 Oct 2021
The registered manager was approachable, transparent, and responsive to feedback from staff, people, and relatives.
Note30 Oct 2021

Note30 Oct 2021
Feedback from people, relatives and staff is sought and acted upon
Note30 Oct 2021
Quality assurance and auditing processes are effective
Note30 Oct 2021
Leadership is open, transparent and drives improvement

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info