Note29 Jan 2020
Open and transparent management culture with accessible registered manager
Note29 Jan 2020
Effective audit systems including spot checks and six-monthly reviews to monitor quality
Note29 Jan 2020
People were supported to be independent and involved in care planning and decision-making
Note29 Jan 2020
Families reported staff were kind, caring, respectful and communicated well
Note29 Jan 2020
Staff received regular supervision, one-to-one meetings and annual appraisals supporting development
Note29 Jan 2020
Medicines were appropriately managed with clear policies, staff training and competency checks
Note29 Jan 2020
Detailed risk assessments developed with input from individuals, families and professionals, regularly reviewed
Note29 Jan 2020
Staff were knowledgeable about safeguarding, recognising signs of abuse and knew how to report concerns
minorrecord_keeping29 Jan 2020
these would be improved if staff had documented more details...staff had not recorded what the person had been able to do themselves.
criticalrecord_keeping29 Jan 2020
in three of the five files seen there was just one reference, in another file there were no references.
criticalstaffing_levels29 Jan 2020
We saw on one of the five staff files viewed that there was no current enhanced Disclosure and Barring Service (DBS) check for that member of staff.
Note29 Jan 2020
Comprehensive risk assessments in place, regularly reviewed and signed by people to demonstrate consent
Note29 Jan 2020
Accidents and incidents recorded, reviewed, and reported to care manager and CQC where significant
Note29 Jan 2020
Staff trained in infection control and clear on responsibilities in preventing cross-contamination
Note29 Jan 2020
Sufficient staffing levels to ensure no missed calls; rotas based on people's needs and health appointments
Note29 Jan 2020
Medicines appropriately administered with clear and up-to-date risk assessments
Note29 Jan 2020
Staff had good knowledge of safeguarding; all staff knew responsibilities in taking action to protect people and report abuse
Note29 Jan 2020
People felt safe with staff; person stated 'I am happy with the girls who help me, yes I do feel safe with them'
Note29 Jan 2020
Robust recruitment procedures now in place with quality monitoring sheets ensuring all required checks before employing new staff
criticalstaff_competency29 Jan 2020
the provider had not ensured that robust recruitment procedures were followed to make sure only suitable staff were employed
Note25 May 2018
The service engaged with external consultants and national research to develop non-aversive behaviour support approaches.
Note25 May 2018
Regular supervision (minimum six sessions per year) and observational competency checks were in place.
Note25 May 2018
Management team was accessible, visible and well-regarded by staff, people and health and social care professionals.
Note25 May 2018
Effective incident management with lessons learned and person-centred responses to concerns.
Note25 May 2018
People were supported to access their local community and engage in meaningful activities.
Note25 May 2018
Detailed, person-centred care plans including behaviour support plans and communication guidance for non-verbal individuals.
Note25 May 2018
Staff were kind, caring and had built genuine relationships with people, maintaining consistent staffing rotas.
Note25 May 2018
Robust recruitment procedures including DBS checks and employer references kept people safe.
Note25 May 2018
Medicines were managed safely with MAR charts audited monthly and checked by two staff for accuracy.
Note25 May 2018
Risks were appropriately assessed and mitigated with detailed individual risk assessments and Personal Emergency Evacuation Plans in place.