Operated by Premier Care Limited

Premier Care Limited - Specialised Services

InadequateRated 20/01/2026Home care · Manchester

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Inadequate

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Jul 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note29 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jul 2023
Staff support: induction, training, skills and experience
Note29 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jul 2023
Staff felt well supported by management, with supervisions, team meetings and support for personal issues.
Note29 Jul 2023
People were supported to engage in meaningful activities, including attending a family wedding and completing a college course.
Note29 Jul 2023
Staff supported people to maintain independence; one person no longer required personal care due to staff input.
Note29 Jul 2023
Safe recruitment practices were followed with all pre-employment checks including DBS completed before staff started.
Note29 Jul 2023
Recent improvements had been made to medication administration processes; people now received medicines as prescribed.
Note

Note29 Jul 2023
End of life care and support
Note29 Jul 2023
Improving care quality in response to complaints or concerns
Note29 Jul 2023
Meeting people's communication needs
Note29 Jul 2023
Planning personalised care to ensure people have choice and control; supporting social and cultural participation

Note29 Jul 2023
Learning lessons when things go wrong
Note29 Jul 2023
Preventing and controlling infection
Note29 Jul 2023
Staffing and recruitment
Note29 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Jul 2023
Using medicines safely
Note29 Jul 2023
Assessing risk, safety monitoring and management

Note29 Jul 2023
How the provider understands and acts on the duty of candour
Note29 Jul 2023
Working in partnership with others
Note29 Jul 2023
Engaging and involving people using the service, the public and staff
Note29 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jul 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements