Operated by United Response

United Response - York Leeds Harrogate DCA

GoodRated 26/07/2017Home care · York

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
End of life care planning
Note30 Oct 2021
Involvement of people and families in care planning
Note30 Oct 2021
Person-centred care and dignity

effective

Note30 Oct 2021
Nutrition and health support
Note30 Oct 2021
Accuracy and completeness of care records
Note30 Oct 2021
Mental Capacity Act / consent and best interest decisions
Note30 Oct 2021
Supervision and support of staff
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Detailed activity and nutrition support tailored to individual preferences and needs.
Note30 Oct 2021
Positive staff culture with regular supervision, one-to-ones, and management development programme.
Note30 Oct 2021
Complaints policy was comprehensive; all 2015 complaints were substantiated and actioned.
Note30 Oct 2021
Strong multi-disciplinary working with local authority, GPs, SALT, and other health professionals.
Note30 Oct 2021
Person-centred care planning with people involved in their own reviews and care worker selection.
Note30 Oct 2021

responsive

Note30 Oct 2021
Complaints and compliments handling
Note30 Oct 2021
Personalised care plans and activity support

safe

Note30 Oct 2021
Medication management and administration
Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Safeguarding people from abuse and harm

well_led

Note30 Oct 2021
Record keeping and governance systems
Note30 Oct 2021
Quality assurance and audit effectiveness
Note30 Oct 2021
Leadership and management structure

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO26 5NA
Registered manager: Harrison, Dawn
Local authority: York
Region: Yorkshire & Humberside
City: York
Last CQC check: 26/Jul/2017 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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