Operated by United Response

United Response - Wiltshire DCA

GoodRated 27/06/2023Home care · Chippenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jun 2023
Staff felt listened to and valued; relatives expressed high confidence in management.
Note27 Jun 2023
Partnership working with health professionals including specialist nurses to develop condition-specific support plans.
Note27 Jun 2023
Person-centred culture promoted by registered managers, evidenced through training, staff meetings and community participation.
Note27 Jun 2023
Effective quality assurance systems with audits identifying and following through on improvements.
Note27 Jun 2023
Reflective practice and management review of accidents and incidents embedded in culture.
Note27 Jun 2023
Strong infection prevention practices observed, with staff trained in IPC and PPE use.
Note27 Jun 2023
Effective safeguarding systems with staff demonstrating good understanding of protection responsibilities.
Note27 Jun 2023
Sufficient staffing maintained through consistent long-term agency staff to address shortages.
Note27 Jun 2023
Medicines administration records fully completed and support regularly reviewed to promote independence.
Note27 Jun 2023
Risk assessments balanced independence with safety and were regularly reviewed with people and their representatives.

Note27 Jun 2023
Learning lessons when things go wrong
Note27 Jun 2023
Preventing and controlling infection
Note27 Jun 2023
Using medicines safely
Note27 Jun 2023
Staffing and recruitment
Note27 Jun 2023
Assessing risk, safety monitoring and management
Note27 Jun 2023
Systems and processes to safeguard people from the risk of abuse

Note27 Jun 2023
Working in partnership with others
Note27 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note27 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
Note27 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note30 Oct 2021
Regulatory compliance and duty of candour
Note30 Oct 2021