Operated by United Response

United Response - Spire DCA

GoodRated 2 Aug 2020Home care · Chesterfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note7 Apr 2023
People supported to maximise independence, pursue hobbies, seek employment and attend courses
Note7 Apr 2023
Service worked in partnership with external professionals including Learning Disabilities services and speech and language therapists
Note7 Apr 2023
Staff felt valued and supported by management; management structure reconfigured to enhance oversight
Note7 Apr 2023
Quality assurance system with regular audits and improvement plans in place
Note7 Apr 2023
Positive risk-taking culture supporting people's choice and independence
Note7 Apr 2023
Safeguarding incidents correctly reported, recorded, investigated with appropriate referrals made
Note7 Apr 2023
Medicines managed safely with regular audits, stock checks, and STOMP principles followed
Note7 Apr 2023
Staff recruited safely with appropriate DBS checks and people actively involved in the recruitment process
minorcomplaints_handling7 Apr 2023
We found 1 complaint had not been dealt with in a timely manner, we discussed this with the management team who provided us with assurances that lessons had been learnt