Operated by United Response

United Response - Ipswich DCA

GoodRated 12 Nov 2018Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note19 Dec 2023
End of life care approached in a multidisciplinary, person-centred and dignified manner
Note19 Dec 2023
Effective communication with families and regular quality assurance questionnaires
Note19 Dec 2023
Strong registered manager described as open, supportive and knowledgeable, with robust quality assurance audits
Note19 Dec 2023
Staff actively recruited with British sign language skills to support people with hearing loss
Note19 Dec 2023
Person-centred care planning involving people, families and professionals, with care plans signed by individuals
Note19 Dec 2023
Medicines safely managed with regular staff training and competency checks
Note19 Dec 2023
Sufficient staffing levels with safe recruitment practices including DBS checks and personality matching
Note19 Dec 2023
Robust safeguarding systems with trained staff who understood their responsibilities to recognise and report abuse