Note22 Mar 2022
No longer in Special Measures following demonstrated improvements
Note22 Mar 2022
Good communication with family members; staff feel supported and listened to
Note22 Mar 2022
Effective partnership working with healthcare professionals and local systems
Note22 Mar 2022
Refurbished, clean and pleasant environment with ongoing maintenance and safety checks
Note22 Mar 2022
Effective new safeguarding system; no longer in breach of Regulation 13
Note22 Mar 2022
Safe recruitment practices now in place; no longer in breach of Regulation 19
Note22 Mar 2022
Improved infection prevention and control, with COVID-19 vaccination requirements met
Note22 Mar 2022
Medicines stored, recorded and administered safely with effective checking system
Note22 Mar 2022
Improved systems for assessing, recording and mitigating risks in people's care and accommodation
Note22 Mar 2022
Person-centred care planning focused on outcomes, needs and risks
Note22 Mar 2022
Friendly and relaxed atmosphere with kind, thoughtful interactions between staff and people living at the home
minorstaffing_levels22 Mar 2022
The provider told us that they had struggled to recruit a full staff team. They were making significant use of agency staff to ensure enough staff were present at the home.
criticalother22 Mar 2022
staff were still in the practice of wedging open the fire doors on people's bedrooms. This prevented them from automatically closing and offer people protection in the event of a fire.
moderatesafeguarding22 Mar 2022
One area of the home was accessible to people when it was not safe for them to do so. This was a risk known to staff which had not been addressed.
moderatestaff_competency22 Mar 2022
The provider could not always be assured that agency staff were working at the home safely.
moderategovernance22 Mar 2022
some of the governance systems had not been consistently maintained or had not always been effectively implemented.
criticalgovernance22 Mar 2022
Systems for assessing and monitoring the quality and safety of the service had not been consistent or always applied effectively.