Operated by Springfields Community Care Ltd

Springfields Community Care Limited

GoodRated 6 Mar 2023Home care · Okehampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note3 Jun 2023
Health and social care professionals praised the service, highlighting dignified and sensitive end of life care.
Note3 Jun 2023
Effective partnership working with GPs, community nurses, and other health and social care professionals.
Note3 Jun 2023
Open, transparent culture with duty of candour understood and practised by management.
Note3 Jun 2023
Regular quality audits covering care plans, risk assessments, medicines, infection control, and incidents.
Note3 Jun 2023
Consistent staffing with effective recruitment processes including DBS checks and references.
Note3 Jun 2023
Medicines management supported by staff training and competency assessments with in-community checks.
Note3 Jun 2023
Individual risk assessments in place covering moving and handling, falls, and skin care.
Note3 Jun 2023
Staff demonstrated clear understanding of safeguarding responsibilities and reporting routes.
Note3 Jun 2023
People felt safe and supported; relatives expressed high satisfaction with care quality.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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