Note29 Jan 2020
Quality assurance programme including audits, senior visits, satisfaction surveys, and local authority contract monitoring.
Note29 Jan 2020
Open-door management culture; staff felt supported and able to raise concerns via supervision and staff meetings.
Note29 Jan 2020
Person-centred support plans reviewed regularly with involvement of people and relatives.
Note29 Jan 2020
Privacy, dignity and independence actively promoted and embedded in care practice.
Note29 Jan 2020
Consistent, regular support workers assigned to individuals enabling trust and relationship-building.
Note29 Jan 2020
MCA principles understood and applied; consent sought before care; DoLS awareness demonstrated.
Note29 Jan 2020
Staff had comprehensive induction programmes and ongoing specialist training (e.g. epilepsy, autism, Studio 3 behaviours).
Note29 Jan 2020
Medicines managed safely with trained staff, MAR checks each shift, and additional project manager audits.
Note29 Jan 2020
Sufficient experienced staffing levels with 105 support staff for 26 clients, and consistent staff allocation per project.
Note29 Jan 2020
People felt safe and supported workers understood safeguarding responsibilities with relevant training completed.
moderategovernance29 Jan 2020
Following a visit by contracts in December 2015 a number of shortfalls had been identified and actions by the provider had been recommended.
minorcommunication_with_families29 Jan 2020
complaints information and satisfaction surveys...were not available in a format that people who were unable to read could easily understand.
minorrecord_keeping29 Jan 2020
The rota did not show how the staffing for individuals had been arranged in each project...agreed to add this to the rotas kept in the office.
Note27 Apr 2019
People supported to access community activities and live independently with a 'can do' approach promoted by staff.
Note27 Apr 2019
Robust complaints management system with timely responses and a complaints register providing management oversight.
Note27 Apr 2019
Positive leadership with a registered manager in post, regular supervision for staff, and a culture of continuous learning through audits and spot checks.
Note27 Apr 2019
Effective partnership working with health and social care professionals, including use of hospital passports and Accessible Information Standards.
Note27 Apr 2019
Strong safeguarding culture with staff confident to raise concerns and management aware of local authority liaison responsibilities.
Note27 Apr 2019
Medicines were managed safely, with MARS audited by managers and people's independence maintained where safe.
Note27 Apr 2019
Care plans were person-centred, detailed and regularly reviewed with people and their relatives.
minorperson_centred_care27 Apr 2019
One relative told us they their relative no longer did some of the activities that they used to and they believed that this was because the current staff team was not compatible with the person.
moderatecommunication_with_families27 Apr 2019
a relative had not been contacted in a timely manner following an incident that had left their loved one with an injury.
minorstaff_training27 Apr 2019
they had not received any specific training in mental health or equality and diversity. Such training would assist them to understand and respond to the needs of the people they supported.