Operated by Care Concern (NW) Limited

Care Concern (NW)

GoodRated 30/07/2022Home care · Southport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note30 Jul 2022
Working within the principles of the Mental Capacity Act
Note30 Jul 2022
Effective engagement with people, families and local authority partners
Note30 Jul 2022
Positive staff culture; staff feel listened to and supported by managers
Note30 Jul 2022
Robust management structure with continuous review and learning from past inspections
Note30 Jul 2022
Medication clearly audited and administered safely with staff competency regularly checked
Note30 Jul 2022
Safe recruitment with required pre-employment checks including DBS
Note30 Jul 2022
Effective safeguarding systems and staff trained to recognise and report abuse
Note30 Jul 2022
Comprehensive risk assessments tailored to each person's assessed needs
minormissed_or_late_visits30 Jul 2022
People told us staff occasionally came late. We saw that improvement had been made with regards to call times and late calls between April and June.

Note30 Jul 2022
Preventing and controlling infection
Note30 Jul 2022
Using medicines safely
Note30 Jul 2022
Staffing and recruitment
Note30 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note30 Jul 2022
Working in partnership with others
Note30 Jul 2022
Continuous learning and improving care
Note30 Jul 2022
Engaging and involving people using the service, the public and staff
Note30 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
Note30 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering