Requires improvement

Headway House

Shrewsbury, SY3 · Established 2010

A CQC-regulated home-care provider serving Shrewsbury, registered since 2010. Rated Requires improvement at its most recent CQC inspection (Jul 2021).

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What the CQC found

The five questions inspectors ask, and how Headway scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

Inspection history

The trajectory matters as much as the latest rating.

Jul 2021
Not rated
Jan 2020
Not rated
Aug 2019
Not rated
Dec 2013
Not rated
Oct 2012
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Headway does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SY3 5HJ in Shrewsbury. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SY3

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