Operated by Honeydew Healthcare Limited

Honeydew Healthcare Ltd

Not RatedHome care · Corsham

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Dec 2022
Staff support: induction, training, skills and experience
Note15 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note15 Dec 2022
Following the inspection, the provider promptly made improvements including updated care plans, medicine audits and end of life wishes.
Note15 Dec 2022
The registered manager promoted continuous professional development and staff retention was positive.
Note15 Dec 2022
Infection prevention and control policies were up to date and testing was in place for staff and people using the service.
Note15 Dec 2022
People were supported to maintain independence and access the community; cultural and religious preferences were respected.
Note15 Dec 2022
The service worked well in partnership with other health and social care professionals.
Note

Note15 Dec 2022
Improving care quality in response to complaints or concerns
Note15 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Dec 2022
Meeting people's communication needs
Note15 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note15 Dec 2022
End of life care and support

Note15 Dec 2022
Learning lessons when things go wrong
Note15 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2022
Preventing and controlling infection
Note15 Dec 2022
Staffing and recruitment
Note15 Dec 2022
Using medicines safely
Note15 Dec 2022
Assessing risk, safety monitoring and management

Note15 Dec 2022
Working in partnership with others
Note15 Dec 2022
Engaging and involving people using the service, the public and staff
Note15 Dec 2022
How the provider understands and acts on the duty of candour
Note15 Dec 2022
Promoting a positive culture; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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