J&C Healthcare Ltd

Requires improvementRated 9 Apr 2025Home care · Plymouth

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jul 2024
Respecting and promoting people's privacy, dignity and independence
Note24 Jul 2024
Supporting people to express their views and be involved in making decisions about their care
Note24 Jul 2024
Ensuring people are well treated and supported, respecting equality and diversity

Note24 Jul 2024
Ensuring consent to care and treatment in line with law and guidance
Note24 Jul 2024
Staff working with other agencies to provide consistent, effective, timely care
Note24 Jul 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Jul 2024
Staff support: induction, training, skills and experience
Note24 Jul 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Jul 2024
Strong partnerships with local authorities, health professionals, and community organisations, including active involvement in local charity work.
Note24 Jul 2024
Travelling time factored between care calls, ensuring staff did not rush visits and people received consistent care from familiar staff.
Note24 Jul 2024
Electronic care planning system providing real-time updates accessible to staff via mobile, with relatives able to view visit notes with consent.
Note24 Jul 2024
Staff trained under St Luke's 6 Steps programme for end of life care, enabling confident and competent delivery of complex end of life support.
Note24 Jul 2024
Effective quality assurance including regular spot checks, observed practice, supervisions, and analysis of incidents and complaints as learning opportunities.

Note24 Jul 2024
End of life care and support
Note24 Jul 2024
Improving care quality in response to complaints or concerns
Note24 Jul 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note24 Jul 2024
Meeting people's communication needs
Note24 Jul 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Jul 2024
Learning lessons when things go wrong
Note24 Jul 2024
Preventing and controlling infection
Note24 Jul 2024
Using medicines safely
Note24 Jul 2024
Staffing and recruitment
Note24 Jul 2024
Assessing risk, safety monitoring and management
Note24 Jul 2024
Systems and processes to safeguard people from the risk of abuse

Note24 Jul 2024
Continuous learning and improving care
Note24 Jul 2024
Working in partnership with others
Note24 Jul 2024
Engaging and involving people using the service, the public and staff
Note24 Jul 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Jul 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering