Operated by Sorg Services Limited

Caremark (Sevenoaks & Tandridge)

GoodRated 14/03/2023Home care · Westerham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note14 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note14 Mar 2023
Staff support: induction, training, skills and experience
Note14 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Mar 2023
Good infection control practices with PPE spot checks carried out on staff
Note14 Mar 2023
Positive open culture with strong registered manager accessibility and staff recognition schemes
Note14 Mar 2023
Complaints were taken seriously and resolved to people's satisfaction
Note14 Mar 2023
Care plans reflected individual backgrounds, preferences and communication needs
Note14 Mar 2023
People and relatives consistently described staff as kind, caring, dignified and respectful
Note14 Mar 2023
Thorough inductions with competency assessment before independent working; staff praised training quality

Note14 Mar 2023
Improving care quality in response to complaints or concerns
Note14 Mar 2023
Meeting people's communication needs
Note14 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note14 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note14 Mar 2023
Preventing and controlling infection; Using medicines safely
Note14 Mar 2023
Staffing and recruitment
Note14 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note14 Mar 2023
How the provider understands and acts on the duty of candour
Note14 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Mar 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note14 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info