Note29 Jan 2020
Visible, accessible registered manager with open, positive culture and quality audit programme covering health and safety, infection control, catering and medication
Note29 Jan 2020
Effective complaints system with timely responses, lessons learned, and annual satisfaction questionnaires
Note29 Jan 2020
Regular staff supervision (3-monthly), annual appraisals, induction aligned to Care Certificate, and ongoing vocational training
Note29 Jan 2020
Individualised, person-centred care plans co-produced with people and regularly reviewed; preferences such as gender of carer and daily routine fully accommodated
Note29 Jan 2020
Flexible staffing levels with geographical clustering of visits, out-of-hours on-call support, and no missed calls reported
Note29 Jan 2020
Medication administered and recorded safely with no gaps in MAR charts, regular audits and a dedicated medication supervisor role
Note29 Jan 2020
Robust recruitment procedures including DBS checks, references, skills tests and full employment history
Note29 Jan 2020
Staff demonstrated clear understanding of safeguarding principles and reporting processes, with regular competency checks and training
Note20 Jun 2019
Staff felt supported, listened to, and management actively adopted staff suggestions for improvement.
Note20 Jun 2019
Complaints policy in place; people confident to raise concerns with management.
Note20 Jun 2019
Strong partnership working with external professionals such as GPs, occupational therapists and pharmacists.
Note20 Jun 2019
Effective quality assurance processes including spot checks, audits, surveys and team meetings.
Note20 Jun 2019
Registered manager demonstrated in-depth knowledge of staff and people using the service.
Note20 Jun 2019
Person-centred care plans developed with involvement of people and their relatives.
Note20 Jun 2019
Medication administration records checked regularly; competency assessments completed post-training.
Note20 Jun 2019
Robust safeguarding training with staff knowledgeable about signs of abuse and reporting pathways.
Note20 Jun 2019
Stable and consistent team of staff allocated to people, fostering continuity and trusted relationships.
Note20 Jun 2019
No missed care visits since the last inspection, with electronic monitoring in place to confirm visit completion.