Mace Homecare Service Ltd

Not RatedHome care · Harrow

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note29 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Nov 2022
Staff support: induction, training, skills and experience
Note29 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Nov 2022
There were enough staff to safely meet people's needs with consistency of care workers.
Note29 Nov 2022
Staff spoke positively about management support and the registered manager's availability.
Note29 Nov 2022
People and care workers were matched according to individual preferences including language requirements.
Note29 Nov 2022
People's privacy, dignity and independence was respected and promoted.
Note29 Nov 2022
Relatives gave positive feedback about care workers being caring, kind and respectful.
Note29 Nov 2022

Note29 Nov 2022
End of life care and support
Note29 Nov 2022
Improving care quality in response to complaints or concerns
Note29 Nov 2022
Meeting people's communication needs
Note29 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Nov 2022
Preventing and controlling infection
Note29 Nov 2022
Using medicines safely
Note29 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Nov 2022
Staffing and recruitment
Note29 Nov 2022
Learning lessons when things go wrong
Note29 Nov 2022
Assessing risk, safety monitoring and management

Note29 Nov 2022
How the provider understands and acts on the duty of candour
Note29 Nov 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note29 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Nov 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

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