Operated by AGL Care Ltd

Rose Belle

Requires improvementRated 3 Oct 2020Home care · Witham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Adapting service, design, decoration to meet people's needs
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
The home was clean, tidy and free from odours with adequate PPE available for infection control.
Note30 Oct 2021
Medicines were administered safely, kindly and at a pace people were comfortable with; no complaints received.
Note30 Oct 2021
All annual survey feedback from people, staff and visiting professionals was consistently and unreservedly positive.
Note30 Oct 2021
Home environment designed to be non-institutional with no external signage and staff in casual clothing.
Note30 Oct 2021
Highly positive culture promoting autonomy, independence and inclusion in line with Registering the Right Support.
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Supporting people to develop and maintain relationships; support to follow interests and activities
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse
Note30 Oct 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note30 Oct 2021
Using medicines safely

Note30 Oct 2021
Engaging and involving people, the public and staff; working in partnership
Note30 Oct 2021
Promoting a positive, person-centred, open and inclusive culture
Note30 Oct 2021
Continuous learning and improving care; quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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