Orbis Care Limited

Requires improvementRated 2 Mar 2023Home care · Henley-in-arden

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Feb 2023
Staff support: induction, training, skills and experience
Note3 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Feb 2023
Ensuring consent to care and treatment in line with law and guidance

Note3 Feb 2023
The registered manager responded promptly to inspection feedback, implementing corrective actions during the inspection.
Note3 Feb 2023
Electronic systems enabled real-time monitoring of call times and reporting of concerns.
Note3 Feb 2023
Staff were well supported by management, with good supervision and a positive team culture.
Note3 Feb 2023
People's communication needs and diverse needs including cultural and religious beliefs were assessed and recorded.
Note3 Feb 2023
Person-centred care was planned in partnership with people and families, respecting wishes and preferences.
Note

Note3 Feb 2023
End of life care and support
Note3 Feb 2023
Improving care quality in response to complaints or concerns
Note3 Feb 2023
Meeting people's communication needs
Note3 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note3 Feb 2023
Engaging and involving people using the service, the public and staff
Note3 Feb 2023
How the provider understands and acts on the duty of candour
Note3 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Ardis Services Ltd

Good0.2 km awayWarwickshire

Registered manager: Virk, Surjit

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