Operated by Enterprise Care Support Ltd

Enterprise Care Support Limited

GoodRated 8 Jun 2024Home care · Mitcham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Staff support: induction, training, skills and experience

Note12 Apr 2023
Accessible Information Standard met, including language-matching of staff to service users
Note12 Apr 2023
End of life care needs and wishes recorded in care plans with staff trained in end of life care
Note12 Apr 2023
Open and inclusive culture promoted by registered manager, actively seeking feedback from people, relatives and staff
Note12 Apr 2023
Provider works in close partnership with GPs, district nurses and local authorities
Note12 Apr 2023
Person-centred care plans with detailed information about needs, preferences and daily routines
Note12 Apr 2023
Complaints now logged, investigated and responded to in a timely manner with outcomes communicated to complainants
Note12 Apr 2023
Regular individual supervision meetings and annual appraisals now in place for all staff
Note12 Apr 2023
Robust pre-employment checks including DBS, identity, character and right to work
Note12 Apr 2023
Medicines records now well-maintained with no recording errors or omissions, routinely audited
Note12 Apr 2023
Electronic call monitoring (ECM) system introduced to effectively track staff visit times and prevent missed visits

Note12 Apr 2023
End of life care and support
Note12 Apr 2023
Meeting people's communication needs
Note12 Apr 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note12 Apr 2023
Improving care quality in response to complaints or concerns

Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Assessing risk, safety monitoring and management
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Staffing and recruitment

Note12 Apr 2023
Working in partnership with others
Note12 Apr 2023
Engaging and involving people using the service, the public and staff
Note12 Apr 2023
Planning and promoting person-centred, high-quality care and support; duty of candour
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Jun 2022
Working in partnership with others
Note9 Jun 2022
Engaging and involving people using the service, the public and staff