Operated by G P Homecare Limited

Radis Community Care (Helen Court)

GoodRated 4 Jan 2023Home care · Witham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note7 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Apr 2023
Staff support: induction, training, skills and experience
Note7 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Apr 2023
Open, supportive culture with high staff morale and accessible management.
Note7 Apr 2023
Medicines administered safely with competency assessments for administering staff.
Note7 Apr 2023
People supported to maintain independence and make choices about their own care.
Note7 Apr 2023
Practical audits with timely follow-up action, including creative staff training initiatives.
Note7 Apr 2023
Risk assessments regularly updated and adapted to reflect people's changing needs.
Note7 Apr 2023
Staff received mandatory and specialist training; shadowing and competency observations supported skill development.

Note7 Apr 2023
End of life care and support
Note7 Apr 2023
Improving care quality in response to complaints or concerns
Note7 Apr 2023
Meeting people's communication needs
Note7 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Apr 2023
Preventing and controlling infection
Note7 Apr 2023
Using medicines safely
Note7 Apr 2023
Staffing and recruitment
Note7 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note7 Apr 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note7 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Working in partnership
Note7 Apr 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note7 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info