Operated by G P Homecare Limited

Radis Community Care (Honey Tree Court)

GoodRated 17/08/2022Home care · Loughton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note17 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Aug 2022
Staff support: induction, training, skills and experience
Note17 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Aug 2022
Registered manager understood duty of candour responsibilities
Note17 Aug 2022
Collaborative working with GPs, district nurses and occupational health
Note17 Aug 2022
Privacy and dignity respected; staff knocked and waited before entering
Note17 Aug 2022
Staff demonstrated understanding of MCA principles and offered choice
Note17 Aug 2022
Staff received supervision, spot checks and Care Certificate induction
Note17 Aug 2022
Up to date infection control policy with sufficient PPE supplies

Note17 Aug 2022
End of life care and support
Note17 Aug 2022
Improving care quality in response to complaints or concerns
Note17 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Aug 2022
Meeting people's communication needs
Note17 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Aug 2022
Learning lessons when things go wrong
Note17 Aug 2022
Preventing and controlling infection
Note17 Aug 2022
Using medicines safely
Note17 Aug 2022
Staffing and recruitment
Note17 Aug 2022
Assessing risk, safety monitoring and management
Note17 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note17 Aug 2022
Continuous learning and improving care; working in partnership with others
Note17 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Aug 2022
How the provider understands and acts on the duty of candour
Note17 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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