Requires improvement

New Age Care

Warwick, CV34 · Established 28/0 · Operated by New Age Care Limited

A CQC-regulated home-care provider serving Warwick, registered since 28/0. Rated Requires improvement at its most recent CQC inspection (31/01/2025).

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What the CQC found

The five questions inspectors ask, and how New scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People were asked about their preferences including choice of care staff gender, and staff were recognised through 'carer of the month' initiatives.”
CQC inspection report, Nov 2023

“Staff supported people to access healthcare services and worked effectively with GPs, community nurses and local authorities.”
CQC inspection report, Nov 2023

“A dedicated training lead was recruited to develop the training programme and embed learning through spot checks.”
CQC inspection report, Nov 2023

Inspection history

The trajectory matters as much as the latest rating.

Jan 2025
Not rated
Date of assessment: 17 September 2024 to 24 September 2024. We found one breach of the legal regulations in relation to governance. Governance systems had not either identified or promptly resolved the concerns we found at this assessment. These included in re…
Nov 2023
Requires improvement
New Age Care received an overall rating of Requires Improvement following a focused October 2023 inspection, remaining in special measures due to an Inadequate Well-Led rating and continuing breaches of Regulations 12 and 17. Persistent failures in medicines m…
Apr 2023
Inadequate
New Age Care received an Inadequate overall rating following a focused inspection of Safe and Well-Led, with continuing breaches of Regulations 12, 17, 19, and 20A, including wholly absent recruitment checks for one staff member, ineffective medicines manageme…
Nov 2022
Requires improvement
First inspection of New Age Care identified breaches of Regulation 12 (safe care and treatment) and Regulation 17 (good governance), with risk management plans, care plans and audit systems failing to identify or address issues including an unapproved moving a…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What New does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CV34 6WE in Warwick. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CV34

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