Extra Hands of Heacham Limited - Broadland Office

Norwich, NR10 · Established 04/0 · Operated by Extra Hands of Heacham Ltd

A CQC-regulated home-care provider serving Norwich, registered since 04/0. Rated Requires improvement at its most recent CQC inspection (Dec 2021).

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What the CQC found

The five questions inspectors ask, and how Extra scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Complaints were investigated and resolved promptly; people and relatives felt involved and informed.”
CQC inspection report, Oct 2021

“Comprehensive staff training including safeguarding, first aid, and pressure care management.”
CQC inspection report, Oct 2021

“Incidents and accidents were investigated with action taken to mitigate recurrence.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
Extra Hands of Heacham Limited - Broadland Office remained rated Requires Improvement overall at this focused May 2021 inspection, with a continued breach of Regulation 17 (Good Governance) due to incomplete care plans, missing risk assessments for multiple he…
Jan 2020
Good
Extra Hands of Heacham Limited - Broadland Office was rated Good overall following an announced inspection in August 2016, with Requires Improvement in Responsive due to care plans lacking sufficient personalised detail and complaints records not consistently…
Oct 2019
Requires improvement
Extra Hands of Heacham Limited - Broadland Office deteriorated from its previous Good rating to Requires Improvement overall, with a regulatory breach of Regulation 17 (Good Governance) due to inadequate care planning records, incomplete medicines guidance, an…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Extra does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NR10 3JU in Norwich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR10

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