Note30 Oct 2021
Complaints were investigated and resolved promptly; people and relatives felt involved and informed.
Note30 Oct 2021
Comprehensive staff training including safeguarding, first aid, and pressure care management.
Note30 Oct 2021
Incidents and accidents were investigated with action taken to mitigate recurrence.
Note30 Oct 2021
Effective infection control measures in place including full PPE use during care visits.
Note30 Oct 2021
Strong positive working culture with good teamwork; staff felt able to raise concerns and management were approachable.
Note30 Oct 2021
People received person-centred, responsive care; staff were knowledgeable about individual needs, interests and health conditions.
Note30 Oct 2021
Staff were recruited safely and cared for a consistent group of people they knew well, mitigating risks from incomplete records.
minorcommunication_with_families30 Oct 2021
Care plans did not fully cover people's communication requirements, for example, where they referred to a person having problems with communication, there was no further guidance
criticalgovernance30 Oct 2021
Not enough improvement had been made at this inspection and the provider was still in breach of regulation 17.
minorcare_planning30 Oct 2021
Records did not show that end of life wishes had been considered as part of a person's care planning.
moderatecare_planning30 Oct 2021
There were no specific care plans or risk assessments for people with a history of falls or pressure ulcers.
criticalrecord_keeping30 Oct 2021
for two consecutive months allergies had been missed off a medicine administration record (MAR), which had been found on the audit. Action was not taken to ensure the same recording issue did not recu…
criticalrecord_keeping30 Oct 2021
There were no care plans or risk assessments relating to people's mental health where they had a history of depression, or relating to existing health conditions such as stroke, arthritis, diabetes, d…
minormedication_management30 Oct 2021
There were not body maps in place for pain patches, which is best practice.