Guild Healthcare

North Walsham, NR28 · Established 2014

A CQC-regulated home-care provider serving North Walsham, registered since 2014. Rated Good at its most recent CQC inspection (Dec 2025).

Get a quote →+ Add to compare Talk to a human about this agency

What the CQC found

The five questions inspectors ask, and how Guild scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“An in-house trainer devised training to meet staff needs and staff received observation through spot checks.”
CQC inspection report, May 2023

“Staff felt supported and valued; there was a warm and friendly culture at the service.”
CQC inspection report, May 2023

“The service had developed a re-ablement project to support people discharged from hospital.”
CQC inspection report, May 2023

Inspection history

The trajectory matters as much as the latest rating.

Nov 2025
Not rated
Date of assessment: 23 September 2025 to 6 November 2025. Guild Healthcare is a domiciliary care service registered to provide personal care to individuals living in their own homes. At the time of our assessment there were 38 people receiving a regulated acti…
May 2023
Requires improvement
Guild Healthcare was rated Requires Improvement overall following a March 2019 inspection, with breaches of Regulations 12 and 17 identified due to insufficient risk assessments and inadequate governance and auditing processes. Care staff were praised for thei…
May 2023
Good
Guild Healthcare improved from Requires Improvement to Good across all five key questions, resolving previous breaches of regulations 12 and 17. The service demonstrated safe medicines management, person-centred care planning, and strong leadership with effect…
Jul 2022
Not rated
Targeted inspection of Guild Healthcare focused on medicines management identified concerns with hand-written MAR charts, outdated medicines lists in care plans, and gaps in auditing that had failed to detect issues. The provider took prompt action and submitt…
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Guild does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NR28 9AT in North Walsham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR28

Comparable agencies nearby

Extra Care Home Services Ltd

Outstanding0.3 km awayNorfolk

Registered manager: Lord, Sarah

Support Me at Home

Run by Support Me At Home Limited

Good0.6 km awayNorfolk

Registered manager: Haddock, Louise

Bainbridge Close

Run by FitzRoy Support

Good0.8 km awayNorfolk

Registered manager: Hole, Donna

Like the look of Guild? Let us get you a quote.

We'll contact them with your needs and bring back the answer. Free, no commitment.

Request a quote →