Operated by Guild Healthcare Ltd

Guild Healthcare

GoodRated 11 Dec 2025Home care · North Walsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 May 2023
Respecting and promoting people's privacy, dignity and independence
Note11 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 May 2023
Staff support: induction, training, skills and experience
Note11 May 2023
Assessing people's needs and choices; delivering care in line with standards
Note11 May 2023
Staff working with other agencies; supporting people to access healthcare
Note11 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 May 2023
Supporting people to eat and drink enough to maintain a balanced diet

Note11 May 2023
An in-house trainer devised training to meet staff needs and staff received observation through spot checks.
Note11 May 2023
Staff felt supported and valued; there was a warm and friendly culture at the service.
Note11 May 2023
The service had developed a re-ablement project to support people discharged from hospital.
Note11 May 2023
A complaints log was in place and people told us they knew how to complain and were listened to.
Note11 May 2023
The registered manager and provider were open, transparent and receptive to feedback, demonstrating commitment to improvement.
Note

Note11 May 2023
End of life care and support
Note11 May 2023
Improving care quality in response to complaints or concerns
Note11 May 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note11 May 2023
Learning lessons when things go wrong
Note11 May 2023
Preventing and controlling infection
Note11 May 2023
Systems and processes to safeguard people from the risk of abuse
Note11 May 2023
Staffing and recruitment
Note11 May 2023
Using medicines safely
Note11 May 2023
Assessing risk, safety monitoring and management

Note11 May 2023
Working in partnership with others
Note11 May 2023
Continuous learning and improving care
Note11 May 2023
Engaging and involving people using the service, the public and staff
Note11 May 2023
Managers and staff being clear about their roles and understanding quality performance
Note11 May 2023
Planning and promoting person-centred, high-quality care; duty of candour