Operated by GreenSquareAccord Limited

Showell Court

GoodRated 29/04/2020Home care · Wolverhampton

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note28 Jan 2021
Person-centred assessment and involvement
Note28 Jan 2021
Dignity, privacy and independence
Note28 Jan 2021
Kindness and compassion

effective

Note28 Jan 2021
Access to healthcare
Note28 Jan 2021
Nutrition and hydration
Note28 Jan 2021
Consent and mental capacity
Note28 Jan 2021
Staff training and supervision

Other

Note28 Jan 2021
Staff supported people to access external healthcare professionals and followed their advice appropriately.
Note28 Jan 2021
Registered manager demonstrated clear understanding of safeguarding, Mental Capacity Act issues and how to involve external professionals.
Note28 Jan 2021
Regular audits including medication audits, customer satisfaction surveys and management audits mapped against the five key questions.
Note28 Jan 2021
Complaints were handled promptly and appropriately in line with procedure, with a clear complaints policy advertised to people.
Note28 Jan 2021
Provider promoted a positive culture with an initiative emphasising personalised care, staff receiving thorough induction, regular supervision and updated training.

responsive

Note28 Jan 2021
Complaints handling
Note28 Jan 2021
Personalised care planning
Note28 Jan 2021
Response to changing needs

safe

Note28 Jan 2021
Recruitment
Note28 Jan 2021
Safeguarding
Note28 Jan 2021
Medication management
Note28 Jan 2021
Staffing levels
Note28 Jan 2021
Risk assessments

well_led

Note28 Jan 2021
Incident learning
Note28 Jan 2021
Governance and auditing
Note28 Jan 2021
Leadership and culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: WV10 9NN
Registered manager: Rogers, Tracey
Local authority: Wolverhampton
Region: West Midlands
City: Wolverhampton
Last CQC check: 29/Apr/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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