Operated by Innovations in Care Ltd

Innovations in Care

OutstandingRated 10 May 2023Home care · Hull

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Oct 2023
Staff support: induction, training, skills and experience
Note18 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Oct 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies

Note18 Oct 2023
People empowered to chair their own review meetings and attend handovers, placing them at the heart of their care
Note18 Oct 2023
Exceptional leadership recognised externally with the 'Above and Beyond' award at the Hull and East Yorkshire People in Business Awards 2023
Note18 Oct 2023
Innovative approaches including hospital grab bags, QR-coded ID badges, quick reference guides and a provider-run day centre
Note18 Oct 2023
Robust governance arrangements with comprehensive audits and a strong emphasis on continuous improvement
Note18 Oct 2023
Outstanding communication strategies developed for individuals, including Makaton and sound boxes, enabling people to express their wishes
Note

Note18 Oct 2023
End of life care and support
Note18 Oct 2023
Improving care quality in response to complaints or concerns
Note18 Oct 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note18 Oct 2023
Meeting people's communication needs
Note18 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Oct 2023
Preventing and controlling infection
Note18 Oct 2023
Using medicines safely
Note18 Oct 2023
Staffing and recruitment
Note18 Oct 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note18 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note18 Oct 2023
How the provider understands and acts on the duty of candour
Note18 Oct 2023
Working in partnership with others; Engaging and involving people using the service
Note18 Oct 2023
Managers and staff being clear about their roles; Continuous learning and improving care
Note18 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info