Operated by Initial Haven Care Services Ltd

Initial Haven Care Services

GoodRated 21/06/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note21 Jun 2023
Strong communication channels including a staff social media group and plans to introduce electronic monitoring.
Note21 Jun 2023
Proactive governance including spot checks, audits, staff surveys, quality questionnaires, and regular team meetings with action tracking.
Note21 Jun 2023
Comprehensive, person-centred care plans covering personal care, nutrition, communication, healthcare conditions, and end of life wishes.
Note21 Jun 2023
Medicines administered safely with regular audits of MAR charts and competency assessments for staff.
Note21 Jun 2023
Robust recruitment procedures including DBS checks, structured induction, competency assessments, and mandatory and specialist training kept up to date.
Note21 Jun 2023
Staff felt well-supported, listened to, and valued, contributing to positive morale and a strong team culture.
Note21 Jun 2023
Relatives consistently praised care workers and management as approachable, responsive, and attentive, with multiple unsolicited compliments recorded.
Note21 Jun 2023
Personalised, detailed risk assessments including emollient fire hazard guidance and personal emergency evacuation plans developed collaboratively with people and relatives.