Rely Care Agency Limited

Worcester, WR2 · Established 08/1

A CQC-regulated home-care provider serving Worcester, registered since 08/1. Rated Good at its most recent CQC inspection (16/04/2019).

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What the CQC found

The five questions inspectors ask, and how Rely scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Management supported staff professional development, including end of life care and NVQ Level 3 training.”
CQC inspection report, Jan 2020

“Provider engaged with external networks including Skills for Care, CQC, local authority commissioners and provider forums.”
CQC inspection report, Jan 2020

“Robust quality audit systems including spot checks, monthly record reviews, and six-monthly review meetings.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Rely Care Agency Limited received a Good rating across all five key questions at its announced inspection on 13 July 2016, with six people using the service. The agency demonstrated safe, person-centred care delivered by well-trained, consistent staff within a…
Jul 2019
Good
Rely Care Agency Limited was rated Good across all five key questions at its February 2019 inspection, demonstrating safe, personalised and well-led domiciliary care for its small caseload. No areas of concern or regulatory breaches were identified.

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Rely does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at WR2 6BA in Worcester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

WR2

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