Note29 Jan 2020
Management supported staff professional development, including end of life care and NVQ Level 3 training.
Note29 Jan 2020
Provider engaged with external networks including Skills for Care, CQC, local authority commissioners and provider forums.
Note29 Jan 2020
Robust quality audit systems including spot checks, monthly record reviews, and six-monthly review meetings.
Note29 Jan 2020
Open and positive organisational culture with staff feeling listened to and morale described as excellent.
Note29 Jan 2020
Complaints were handled promptly, with lessons learned and process improvements implemented.
Note29 Jan 2020
People's dignity, privacy and independence were actively promoted, including in community settings.
Note29 Jan 2020
Care plans were detailed, regularly reviewed every six to eight weeks, and updated promptly when needs changed.
Note29 Jan 2020
Mental Capacity Act principles were understood and applied; consent was recorded in care plans.
Note29 Jan 2020
Staff received regular training and supervision linked to family feedback and observed practice.
Note29 Jan 2020
Consistent staffing with familiar cover for holidays and sickness, ensuring continuity of care.
Note29 Jan 2020
Care staff demonstrated knowledge of safeguarding signs and procedures, with a clear escalation process to the local authority and CQC.
Note29 Jan 2020
Relatives felt care staff kept their family members safe and were confident leaving staff in their homes unsupervised.
Note6 Jul 2019
Communication needs identified and accommodated, including large fonts, audio and braille versions of care plans.
Note6 Jul 2019
Registered manager engaged with national best practice guidance from NICE, Skills for Care and CQC.
Note6 Jul 2019
Electronic, encrypted care records backed up weekly, protecting confidentiality and enabling real-time updates.
Note6 Jul 2019
Regular informal reviews to assess whether support continues to meet people's needs.
Note6 Jul 2019
Support workers encouraged to request additional training beyond role requirements; responsive management.
Note6 Jul 2019
Service selectively accepts referrals only where it can offer a distinctive, personalised service.
Note6 Jul 2019
Strong family culture with high staff retention and mutual respect between management and support workers.
Note6 Jul 2019
Personalised, consistent staffing with a regular support worker and a named backup for each person supported.