Operated by Harmony Home-Led Care Limited

Harmony Home-Led Care

GoodRated 23/05/2023Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 May 2023
Respecting and promoting people's privacy, dignity and independence
Note23 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note23 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 May 2023
Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
Note23 May 2023
Staff support: induction, training, skills and experience
Note23 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 May 2023
Plans in place to transition to electronic care records to improve transparency for relatives.
Note23 May 2023
Proactive liaison with health and social care professionals to meet people's health needs.
Note23 May 2023
Person-centred care plans tailored to individual needs, preferences, and protected characteristics.
Note23 May 2023
Positive, open and supportive management culture with regular supervision, spot checks, and team meetings.
Note23 May 2023
Strong cultural competency, particularly for the local Somalian community, with care workers matched to meet cultural and language needs.
Note

Note23 May 2023
End of life care and support
Note23 May 2023
Improving care quality in response to complaints or concerns
Note23 May 2023
Supporting people to maintain relationships and take part in socially and culturally relevant activities
Note23 May 2023
Meeting people's communication needs
Note23 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 May 2023
Learning lessons when things go wrong
Note23 May 2023
Preventing and controlling infection
Note23 May 2023
Using medicines safely
Note23 May 2023
Staffing and recruitment
Note23 May 2023
Assessing risk, safety monitoring and management
Note23 May 2023
Systems and processes to safeguard people from the risk of abuse

Note23 May 2023
Continuous learning and improving care; working in partnership with others
Note23 May 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note23 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 May 2023
How the provider understands and acts on the duty of candour
Note23 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering