Operated by Outreach 3-Way

One to One Plus North

GoodRated 19/03/2020Home care · Crawley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Mar 2020
Respecting and promoting people's privacy, dignity and independence
Note19 Mar 2020
Supporting people to express their views and be involved in making decisions about their care
Note19 Mar 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Mar 2020
Staff working with other agencies to provide consistent, effective, timely care
Note19 Mar 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Mar 2020
Staff support: induction, training, skills and experience
Note19 Mar 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note19 Mar 2020
Ensuring consent to care and treatment in line with law and guidance

Note19 Mar 2020
The service applied principles of Registering the Right Support, promoting choice, control and independence.
Note19 Mar 2020
Registered manager promoted a culture of continuous learning with regular 'Everybody Counts' events and feedback mechanisms.
Note19 Mar 2020
People were supported to access community healthcare services, activities and religious communities.
Note19 Mar 2020
People were treated with kindness and respect; care records were person-centred and promoted independence.
Note19 Mar 2020
Staff were recruited safely with pre-employment checks including full work history, references and DBS checks.
Note

Note19 Mar 2020
Improving care quality in response to complaints or concerns
Note19 Mar 2020
Supporting people to develop and maintain relationships and follow interests
Note19 Mar 2020
Meeting people's communication needs
Note19 Mar 2020
Planning personalised care to ensure people have choice and control
Note19 Mar 2020
End of life care and support

Note19 Mar 2020
Preventing and controlling infection
Note19 Mar 2020
Staffing and recruitment
Note19 Mar 2020
Learning lessons when things go wrong
Note19 Mar 2020
Assessing risk, safety monitoring and management
Note19 Mar 2020
Systems and processes to safeguard people from the risk of abuse
Note19 Mar 2020
Using medicines safely

Note19 Mar 2020
Working in partnership with others
Note19 Mar 2020
Engaging and involving people using the service and continuous learning
Note19 Mar 2020
How the provider understands and acts on the duty of candour
Note19 Mar 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Mar 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements