Comfort Call Gateshead

Gateshead, NE11 · Established 20/1 · Operated by Comfort Call Limited

A CQC-regulated home-care provider serving Gateshead, registered since 20/1. Rated Good at its most recent CQC inspection (14/04/2023).

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What the CQC found

The five questions inspectors ask, and how Comfort scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Continuous recruitment process in place to maintain adequate staffing levels.”
CQC inspection report, Apr 2023

“Robust safeguarding processes in place; concerns reported to local authority in a timely manner.”
CQC inspection report, Apr 2023

“Provider worked in partnership with GPs, occupational therapists and local authority to achieve positive outcomes.”
CQC inspection report, Apr 2023

Inspection history

The trajectory matters as much as the latest rating.

Apr 2023
Good
Comfort Call Gateshead improved from Requires Improvement to Good across all inspected key questions (Safe, Caring, Well-led), having fully remedied previous breaches of Regulation 17 relating to governance, staffing, incident investigation and culture. Minor…
Dec 2022
Good
Comfort Call Gateshead was rated Good across all five key questions at this announced inspection in September–October 2018, maintaining its 2016 rating. Minor issues around occasional missed or late calls and vague care plan goals were noted but appropriately…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Comfort does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NE11 0SR in Gateshead. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NE11

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