Note14 Apr 2023
Continuous recruitment process in place to maintain adequate staffing levels.
Note14 Apr 2023
Robust safeguarding processes in place; concerns reported to local authority in a timely manner.
Note14 Apr 2023
Provider worked in partnership with GPs, occupational therapists and local authority to achieve positive outcomes.
Note14 Apr 2023
Staff demonstrated kind, compassionate and dignified care; people and relatives expressed high satisfaction.
Note14 Apr 2023
Medicines safely administered and managed with regular audits; people confirmed medicines given on time.
Note14 Apr 2023
Previous breaches of Regulation 17 (Good governance) fully remedied across staffing, incident investigation, culture and learning.
Note14 Apr 2023
New electronic rota and care plan system implemented, reducing late calls and improving staff consistency.
minorcomplaints_handling14 Apr 2023
A small number still felt things raised weren't always acted upon. We have made a recommendation about this.
minorcommunication_with_families14 Apr 2023
A small number of people and relatives told us they felt communication could be improved with office staff. They fed back that they sometimes didn't receive calls back or information they requested.
Note24 Dec 2022
Staff understood safeguarding procedures and the principles of the Mental Capacity Act 2005.
Note24 Dec 2022
Service supported people's independence, dignity, privacy and social needs effectively.
Note24 Dec 2022
People and family members were highly complimentary about the standard of care and management.
Note24 Dec 2022
Robust quality assurance processes including quarterly audits and monthly branch-level analysis.
Note24 Dec 2022
Person-centred care records written in consultation with people and their family members.
Note24 Dec 2022
Staff received regular supervisions, annual appraisals, induction and up-to-date mandatory training.
Note24 Dec 2022
Effective recruitment and selection procedure with DBS checks, two written references and proof of identification.