Note31 Aug 2023
Open and inclusive culture with regular satisfaction surveys, supervision, appraisals and staff team meetings
Note31 Aug 2023
Provider worked in close partnership with local authorities, GPs, district nurses, occupational therapists and other agencies
Note31 Aug 2023
Person-centred care plans updated to include people's strengths and what they could do independently
Note31 Aug 2023
Thorough recruitment processes including DBS checks, identity, previous employment and right-to-work verification
Note31 Aug 2023
Provider made all three improvements recommended at previous inspection: safeguarding notifications, induction records, and out-of-hours communication
Note31 Aug 2023
Electronic call monitoring system used to coordinate and log staff visit times, with automatic alerts for lateness or missed calls
Note31 Aug 2023
Medicines systems were well-organised with no recording errors or omissions found; annual competency assessments conducted
Note31 Aug 2023
People reported feeling safe with regular care staff who were familiar with their needs, preferences and daily routines
Note12 Jan 2023
Mock CQC inspections carried out by quality and compliance consultant to monitor service quality.
Note12 Jan 2023
People and relatives consistently reported feeling safe and expressed positive feedback about care staff.
Note12 Jan 2023
Provider addressed previous breach of Regulation 12 regarding risk management plans.
Note12 Jan 2023
Complaints system recorded, investigated and resolved issues; 11 of 13 complaints resolved within expected timescales.
Note12 Jan 2023
Staff received safeguarding, medicines, moving and handling, and infection control training with competency spot checks.
Note12 Jan 2023
Electronic call monitoring system in place; 83% of calls delivered within 15 minutes of allocated time for November 2022.
Note12 Jan 2023
Medicines risk assessments improved since last inspection, now including allergies, dosage, route, frequency, side effects and support required.
minormissed_or_late_visits12 Jan 2023
Weekend replacements are problematic, the carer then might not come on time.
minorstaff_training12 Jan 2023
Some of the staff files contained incomplete records, for example some files did not contain completed induction checklists for staff.
moderaterecord_keeping12 Jan 2023
some instances where care workers had been logged in to two places at one time.