Acorn Complete Care Ltd

GoodRated 26/05/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note26 May 2023
Staff received equality, diversity, and communication training supporting person-centred care
Note26 May 2023
Active involvement in local authority provider engagement groups to improve care services
Note26 May 2023
Strong complaints handling with an approachable and available management team
Note26 May 2023
Robust governance including audits, surveys, and quality monitoring systems
Note26 May 2023
Regular supervisions, spot checks, and appraisals supported staff development and care quality
Note26 May 2023
Detailed, person-centred support plans developed with people and their relatives from the outset
Note26 May 2023
Comprehensive pre-employment checks including DBS, references, and right-to-work verification
Note26 May 2023
Staff knew people well and consistent staffing helped build strong relationships with service users and families