Operated by Dimensions (UK) Limited

Dimensions Dorset Domiciliary Care Office

GoodRated 6 Aug 2023Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jun 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note8 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note8 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Jun 2023
Staff support: induction, training, skills and experience; Staff working with other agencies
Note8 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jun 2023
Strong commitment to MCA principles including supporting 'unwise decisions' and fluid capacity assessment
Note8 Jun 2023
Accessible information provided including easy read medicine leaflets, picture-format evacuation plans and hospital admission profiles
Note8 Jun 2023
Staff culture described as 'awe inspiring' with 90% agreeing everyone has opportunity for special recognition
Note8 Jun 2023
Bereavement coaching sourced for staff and people supported, showing innovative approach to emotional wellbeing
Note8 Jun 2023
Robust quality assurance systems including audits, service improvement plans and 'never event' reviews
Note

Note8 Jun 2023
End of life care and support
Note8 Jun 2023
Improving care quality in response to complaints or concerns
Note8 Jun 2023
Meeting people's communication needs
Note8 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Jun 2023
Preventing and controlling infection
Note8 Jun 2023
Using medicines safely
Note8 Jun 2023
Staffing and recruitment
Note8 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note8 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note8 Jun 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note8 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note8 Jun 2023
How the provider understands and acts on the duty of candour
Note8 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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