Operated by Double Ark Ltd

Double Ark Sydenham Road

GoodRated 7 Jun 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note6 Jul 2023
Staff praised induction programme covering Care Certificate principles and shadowing before independent working
Note6 Jul 2023
Effective MCA compliance with capacity assessments and best-interest decisions documented in care records
Note6 Jul 2023
Positive open culture with accessible management, bi-monthly wellbeing calls and annual satisfaction surveys
Note6 Jul 2023
Person-centred care plans co-produced with people and families, capturing life history, spiritual needs and communication preferences
Note6 Jul 2023
Quarterly supervisions and annual appraisals with documented goals, challenges and performance feedback
Note6 Jul 2023
Strong recruitment practices including DBS checks, two references and right-to-work verification across all six reviewed files
Note6 Jul 2023
Safe medicines management with MAR charts, PRN protocols, competency checks and monthly audits by registered manager
Note6 Jul 2023
Robust risk assessments covering health, safety and environmental risks with clear mitigation guidance for staff