Positive Care and Support Ltd

GoodRated 6 Sept 2023Home care · Bishop Auckland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Jun 2023
Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
Note9 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Jun 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note9 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Jun 2023
Staff support: induction, training, skills and experience
Note9 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Jun 2023
Effective governance processes and engagement in local authority provider forums.
Note9 Jun 2023
Staff supported people to try new experiences, build independence and pursue meaningful goals.
Note9 Jun 2023
Good communication support including use of PECS and accessible information approaches.
Note9 Jun 2023
Visible, supportive and approachable management team leading by example.
Note9 Jun 2023
Strong multi-agency working with health and social care professionals.
Note9 Jun 2023
Effective incident reporting, investigation and lesson-sharing with staff and professionals.

Note9 Jun 2023
End of life care and support
Note9 Jun 2023
Improving care quality in response to complaints or concerns
Note9 Jun 2023
Supporting people to develop and maintain relationships; follow interests and take part in activities
Note9 Jun 2023
Meeting people's communication needs
Note9 Jun 2023
Planning personalised care to ensure people have choice and control

Note9 Jun 2023
Working in partnership with others
Note9 Jun 2023
Continuous learning and improving care
Note9 Jun 2023
Engaging and involving people using the service, the public and staff
Note9 Jun 2023
Managers and staff being clear about roles, quality performance, risks and regulatory requirements
Note9 Jun 2023
How the provider understands and acts on the duty of candour
Note9 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering