Operated by Vivid Community Care Limited

Vivid Community Care Ltd

GoodRated 2 Jan 2023Home care · Halifax

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jan 2024
Respecting and promoting people's privacy, dignity and independence
Note4 Jan 2024
Supporting people to express their views and be involved in making decisions about their care
Note4 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Jan 2024
Ensuring consent to care and treatment in line with law and guidance
Note4 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care
Note4 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jan 2024
Staff support: induction, training, skills and experience
Note4 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Jan 2024
Staff were recruited to meet needs of people whose first language was not English.
Note4 Jan 2024
Communication needs were assessed and information provided in accessible formats and different languages.
Note4 Jan 2024
Provider had monthly audits and quality monitoring systems in place.
Note4 Jan 2024
Robust complaints and incident tracking with lessons learned communicated to staff.
Note4 Jan 2024
Provider worked closely with healthcare professionals and partner agencies to deliver coordinated support.
Note4 Jan 2024

Note4 Jan 2024
End of life care and support
Note4 Jan 2024
Improving care quality in response to complaints or concerns
Note4 Jan 2024
Meeting people's communication needs
Note4 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Jan 2024
Working in partnership with others
Note4 Jan 2024
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note4 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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