Operated by Essential Care & Support Ltd

Essential Care and Support Ltd

GoodRated 17/11/2023Home care · Seaham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note17 Nov 2023
Regular partnership working with GPs, practice nurses and a range of other health care professionals.
Note17 Nov 2023
Positive culture with staff feeling supported by the registered manager and able to raise concerns openly.
Note17 Nov 2023
Effective incident and accident records monitored for trends, with lessons learnt shared with staff and appropriate bodies.
Note17 Nov 2023
Robust safeguarding processes in place with staff trained and aware of when and how to report concerns.
Note17 Nov 2023
Adequate staffing levels with relatives and staff confirming enough staff to support people and meet their needs in a personalised way.
Note17 Nov 2023
Care was person centred and staff supported people to achieve their ambitions and live their best life possible.
Note17 Nov 2023
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
Note17 Nov 2023
Staff had worked with people for a considerable time and knew them extremely well, including their likes, dislikes and personal preferences.
minorgovernance17 Nov 2023
these had not picked up changes needed to people's 'as and when required' medicines.
minormedication_management17 Nov 2023
records were not always up to date for 'as and when required' medicines.

Note17 Nov 2023
Learning lessons when things go wrong
Note17 Nov 2023
Assessing risk, safety monitoring and management
Note17 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Nov 2023
Staffing and recruitment
Note17 Nov 2023
Using medicines safely

Note17 Nov 2023
Working in partnership with others
Note17 Nov 2023
Engaging and involving people using the service, the public and staff
Note17 Nov 2023
How the provider understands and acts on the duty of candour
Note17 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note17 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements