Afresh Healthcare Limited

Requires improvementRated 20/06/2023Home care · Luton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note29 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jun 2023
Staff support: induction, training, skills and experience
Note29 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jun 2023
People were fully involved in making decisions about their care and helped to put their care plans together.
Note29 Jun 2023
The registered manager worked collaboratively with health and social care professionals including local authority, discharge teams and safeguarding teams.
Note29 Jun 2023
Infection prevention and control policies and procedures were adhered to, protecting staff and people from cross contamination.
Note29 Jun 2023
Care plans were personalised, detailed needs and preferences, and were regularly reviewed.
Note29 Jun 2023
Staff completed all mandatory training and some were supported to achieve further accredited qualifications such as Level 3 in health and social care.
Note

Note29 Jun 2023
End of life care and support
Note29 Jun 2023
Improving care quality in response to complaints or concerns
Note29 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Jun 2023
Meeting people's communication needs
Note29 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jun 2023
Learning lessons when things go wrong
Note29 Jun 2023
Preventing and controlling infection
Note29 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Jun 2023
Using medicines safely
Note29 Jun 2023
Staffing and recruitment
Note29 Jun 2023
Assessing risk, safety monitoring and management

Note29 Jun 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note29 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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