Celtic Care Services Limited

GoodRated 23/03/2023Home care · Chippenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

17 findings

Note23 Mar 2023
Staff arrived on time and stayed for full call duration; people notified if carer running late
Note23 Mar 2023
Registered manager promoted person-centred, open culture; professionals praised management responsiveness and problem-solving
Note23 Mar 2023
Strong quality assurance systems including record reviews, satisfaction surveys and observations of staff practice
Note23 Mar 2023
Effective infection prevention and control measures with staff trained in correct PPE use
Note23 Mar 2023
Medicines administration records fully completed; people received medicines at the right time with staff demonstrating good knowledge
Note23 Mar 2023
Robust recruitment procedures ensured staff had appropriate skills, experience and right-to-work checks
Note23 Mar 2023
Risk assessments were person-centred, regularly reviewed, and balanced independence with protection
Note23 Mar 2023
People felt safe and expressed high trust in staff, with effective safeguarding systems and good partnership with local authority safeguarding team

Note23 Mar 2023
Learning lessons when things go wrong
Note23 Mar 2023
Preventing and controlling infection
Note23 Mar 2023
Using medicines safely
Note23 Mar 2023
Staffing and recruitment
Note23 Mar 2023
Assessing risk, safety monitoring and management
Note23 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note23 Mar 2023
Engaging and involving people, the public and staff; Working in partnership with others
Note23 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
Note23 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info