Premier Care Services

East Grinstead, RH19 · Established 23/0 · Operated by Premier Care Services (EG) Limited

A CQC-regulated home-care provider serving East Grinstead, registered since 23/0. Rated Good at its most recent CQC inspection (31/07/2019).

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What the CQC found

The five questions inspectors ask, and how Premier scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Proactive safety measures including arranging free fire brigade home visits for smoke and carbon monoxide detectors.”
CQC inspection report, Oct 2021

“Thorough recruitment checks including DBS and references before staff commenced work.”
CQC inspection report, Oct 2021

“Complaints handled promptly and used as opportunities to improve; two complaints since last inspection resolved satisfactorily.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Outstanding
Premier Care Services received an Outstanding overall rating at its October 2016 inspection, excelling particularly in caring and well-led domains through an exceptional person-centred culture, highly compassionate staff, and a proactive registered manager. No…
Jul 2019
Good
Premier Care Services received an overall Good rating across all five key questions at its June 2019 inspection, having previously been rated Outstanding in 2016. The service demonstrated strong person-centred care, safe staffing and medicines management, effe…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Premier does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at RH19 2LQ in East Grinstead. Service area not formally published; we recommend asking the agency directly when requesting a quote.

RH19

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