Birchwood Care Services

Speldhurst, TN3 · Established 31/0 · Operated by Malvirt Limited

A CQC-regulated home-care provider serving Speldhurst, registered since 31/0. Rated Requires improvement at its most recent CQC inspection (19/05/2023).

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What the CQC found

The five questions inspectors ask, and how Birchwood scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff understood MCA principles and gained consent before providing care.”
CQC inspection report, May 2023

“Infection control practices were followed and PPE was available to staff.”
CQC inspection report, May 2023

“People and relatives reported the quality of care had improved significantly under the interim manager.”
CQC inspection report, May 2023

Inspection history

The trajectory matters as much as the latest rating.

May 2023
Requires improvement
Birchwood Care Services improved from Inadequate to Requires Improvement following a focused inspection against Warning Notices for Regulations 12, 13, 17 and 18, with breaches resolved but improvements still needing to be embedded. Ongoing concerns remain aro…
Feb 2023
Inadequate
Birchwood Care Services was rated Inadequate overall following an inspection in November 2022, with Warning Notices issued for breaches of Regulations 12, 17 and 18, and a further breach of Regulation 13 for safeguarding, arising from chronic understaffing tha…
Jan 2021
Not rated
Dec 2017
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Birchwood does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TN3 0TU in Speldhurst. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TN3

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