Operated by St Anne's Community Services

St Anne's Community Services - Durham DCA

GoodRated 18/03/2023Home care · Durham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note18 Mar 2023
Staff well-trained in safeguarding, infection control, and MCA principles with appropriate legal authorisations in place.
Note18 Mar 2023
Effective partnership working with external professionals such as GPs, psychiatrists and care co-ordinators.
Note18 Mar 2023
Strong person-centred culture with management and staff placing people's needs and wishes at the heart of everything.
Note18 Mar 2023
Governance processes were effective, holding staff to account and driving quality improvements.
Note18 Mar 2023
Medicines managed safely with STOMP principles implemented to prevent over-medication of people with learning disabilities.
Note18 Mar 2023
Safe recruitment practices followed including DBS checks, references, and appropriate checks on agency staff.
Note18 Mar 2023
People felt safe and relatives reported overwhelmingly positive experiences with no negative issues raised.
Note18 Mar 2023
Staff focused on people's strengths and promoted independence, supporting people to lead fulfilling and meaningful lives.

Note18 Mar 2023
Learning lessons when things go wrong
Note18 Mar 2023
Preventing and controlling infection
Note18 Mar 2023
Using medicines safely
Note18 Mar 2023
Staffing and recruitment
Note18 Mar 2023
Assessing risk, safety monitoring and management
Note18 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note18 Mar 2023
Engaging and involving people using the service, the public and staff, working in partnership with others
Note18 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note18 Mar 2023
How the provider understands and acts on the duty of candour
Note18 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info