Operated by C4 Care Ltd

C4 Care Limited

GoodRated 21/09/2022Home care · Chester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note9 Oct 2024
Supporting people to express their views and be involved in making decisions about their care
Note9 Oct 2024
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note9 Oct 2024
Ensuring consent to care and treatment in line with law and guidance
Note9 Oct 2024
Supporting people to eat and drink; live healthier lives; staff working with other agencies
Note9 Oct 2024
Staff support: induction, training, skills and experience
Note9 Oct 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Oct 2024
Strong partnership working with social workers, GPs and community nurses.
Note9 Oct 2024
Effective quality assurance including spot checks, surveys and auditing systems to maintain oversight.
Note9 Oct 2024
Positive organisational culture with high staff morale and accessible, responsive registered manager.
Note9 Oct 2024
Person-centred care planning with involvement of people, relatives and health/social care professionals.
Note9 Oct 2024
Medicines managed safely in line with national guidelines, with competency assessments and auditing of medication administration.
Note

Note9 Oct 2024
End of life care and support
Note9 Oct 2024
Improving care quality in response to complaints or concerns
Note9 Oct 2024
Meeting people's communication needs
Note9 Oct 2024
Planning personalised care to ensure people have choice and control; supporting relationships and activities

Note9 Oct 2024
Preventing and controlling infection
Note9 Oct 2024
Using medicines safely
Note9 Oct 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note9 Oct 2024
Systems and processes to safeguard people from the risk of abuse
Note9 Oct 2024
Staffing and recruitment

Note9 Oct 2024
Working in partnership with others
Note9 Oct 2024
Engaging and involving people, the public and staff, considering equality characteristics
Note9 Oct 2024
Managers and staff being clear about roles; continuous learning; duty of candour
Note9 Oct 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info