Operated by SHN Care Ltd

Blue Ribbon Live In Care

GoodRated 11 Oct 2021Home care · Kingston Upon Thames

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note10 Nov 2021
End of life care training completed by staff and care plans included provision for recording end of life wishes.
Note10 Nov 2021
Effective partnership working with GPs, district nurses, Local Authorities and Clinical Commissioning Groups.
Note10 Nov 2021
Staff treated people with dignity, respect and kindness, with cultural, spiritual and equality needs recorded and met.
Note10 Nov 2021
An open and inclusive culture actively sought feedback from people, relatives and staff, with 100% satisfaction reported in the most recent survey.
Note10 Nov 2021
Managers conducted home monitoring visits and 'mock inspections' to continuously assess and improve care quality.
Note10 Nov 2021
Strong infection prevention and control measures including COVID-19-specific risk assessments and staff vaccination.
Note10 Nov 2021
Person-centred electronic care plans were easily accessible to staff via mobile apps and updated in real time.
Note10 Nov 2021
Robust pre-employment checks and comprehensive safeguarding policies and procedures were in place.
Note10 Nov 2021
Medicines systems were well-organised with electronic monitoring, ongoing staff training and competency assessments.
Note10 Nov 2021
People received continuity of care from regular live-in care workers familiar with their individual needs and preferences.
minorgovernance10 Nov 2021
the provider did not have any written staff policies in place that specified the number of days live-in care workers could work without having sufficient time off
moderatestaffing_levels10 Nov 2021
duty rosters we looked at indicated two live-in care workers had recently worked 10 to 12 hour shifts every day for a month without any uninterrupted 24-hour period of time off