Operated by Rushton Vale Ltd

Bluebird Care (Rushcliffe & Melton)

GoodRated 4 Oct 2019Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
Registered manager responsive to inspection findings, introducing a late-call monitoring system and care plan action plan post-visit.
Note29 Jan 2020
Robust quality assurance systems including care record audits, accident and incident trend monitoring, and annual surveys.
Note29 Jan 2020
Positive, caring relationships observed between staff and people; privacy, dignity and independence consistently promoted.
Note29 Jan 2020
Staff received comprehensive induction, relevant training, regular supervision and annual appraisals.
Note29 Jan 2020
Medicines managed safely with staff training, spot checks, monthly MAR audits and clear recording of allergy and PRN information.
Note29 Jan 2020

Note29 Jan 2020
Leadership and staff support
Note29 Jan 2020
Governance and quality monitoring
Note21 Jun 2019
Working in partnership with others
Note21 Jun 2019
Continuous learning and improving care
Note21 Jun 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note21 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements